Calibrating digital capability
Digital strategy across the organisation encompasses processes, people, and new performance indicators
If you want to develop your digital vision, consolidate information or system architecture, improve the customer experience, define costs per transactions or simply be more agile, here’s how we can help.
The aim of Interaction Value Mapping is to provide efficiency. Interaction Value Mapping can help avoid costly technology set-up and investment costs.
It’s a framework for tracking year-on-year performance and one which prepares your organisation for augmented management using AI and Machine Learning.
We can help you generate an efficient 360-degree view of digital activity, identify and develop digital ROI and assess the digital maturity of the organisation and options for development.
Our discovery work is designed to deliver a strong foundation for change, building inclusion and support for the ongoing digital development of the organisation.
We have a wide portfolio of discovery techniques that we bring to strategic digital design projects. They cover internal audits, user research, competitive analysis, in-depth interviews, focus groups, behavioural and stakeholder analysis, consensus-building and workshop facilitation.
Being independent advisors and technically neutral as well as experienced across a range of sectors, we’re well-placed to be your partner in digital strategy design.
Our work encompasses customer journeys end-to-end. We integrate desired outcomes with emerging technology, data, channels, content management, stakeholder relationships, internal processes, data and analytics - all in one compelling business case.
Organisations continually evolve and have to take account of changing user needs, market landscapes, technological opportunities, as well as competitive activity, to be relevant.
But how do you establish a view of all this everyone can support?
Our Digital Innovation workshops are an opportunity to look at future scenarios and goal planning from a number of perspectives in depth to create a firm foundation for the future.